Corporate Sales Division - Databazaar Customer Service

If you are a Corporate, Educational, Military, or Government customer or a Reseller of computer and printer supplies that wants to experience Databazaar’s legendary selection, service and pricing, this site is for you.

Obtaining a Return Merchandise Authorization Number

Prior to ANY Return, these three steps will ensure a smooth process. These essential steps pertain to ANY and ALL Returns.

You MUST contact Customer Service for approval by phone 954-843-0483 (ext 232 or 230) or email corpsales@databazaar.com . Please provide the following information:
A. Your account number
B. The invoice number
C. Quantity to be returned
D. Manufacturer part number
E. Reason for the return
Customer Service will issue you a Return Authorization (RMA) number.
Customer Service will issue you a Prepaid Shipping Label with return instructions.
Preparing your Return for Shipment
1. Use the PROVIDED shipping labels on the cartons being returned.
2. Write your RMA number on your shipping label and affix to shipping carton. In the case of multiple cartons, write your name on EACH shipping label, AND indicate number of cartons, for example 1/3, 2/3, 3/3. If the shipping carton is the original manufacturer packaging, DO NOT write the shipping address or RMA numbers directly on packaging as the product must be in resalable condition, with no defacing, to receive credit.
3. Any shipment arriving without an RMA number on the shipping label will be refused.

Databazaar Shipping Errors — Obtain an RMA number -- (above).
We apologize for any errors caused by Databazaar and will gladly take the product back, as long as you make your claims for Shipping Errors within five (5) working days of delivery of goods.

Customer Ordering Errors — Obtain an RMA number -- (above)..
We are happy to take back product ordered in error and we assess a 20% restocking charge for this service. Returns must be in the original packaging and factory sealed where applicable.

Hardware Product Returns — Obtain an RMA number -- (above)..
All Hardware return requests must be made within 30 days of original invoice. Hardware returns must be unused, unopened and in resalable condition. A restocking fee 20% per unit will be charged. Defective and DOA machines will be tested upon receipt at Databazaar. If the machine is defective, a replacement will be shipped; if the machine tests OK, it will be returned to you at your expense.

Defective Returns — Obtain an RA number -- (above)..
Defective and DOA hardware will be tested upon receipt at Databazaar. See Defective Returns Exceptions below for products that may not be returned as “Defective”. All qualifying Defective returns must be returned within 30 days of original invoice.
PLEASE NOTE: To ensure proper credit to your account, all defective products must be returned in its original carton with ALL original pieces, packing materials and manuals. Follow “Preparing your Return for Shipment” (above)..

Defective Returns Exceptions
The following are exceptions to our defective return policy.

Bottled Copier/Toner Supplies - all products are examined and are in salable condition before shipping and therefore are not returnable. All sales are final.
Cartridge-Based Copier Supplies - Due to the simple nature of these products most printing errors will require a service call. To obtain an RMA for this type of product, you need to provide Customer Service with a letter from the Manufacturer, or Authorized Service Technician describing the defect(s) identified during the service call. A copy of the letter MUST accompany the returned product.
Other Exceptions — Databazaar does not accept Defective returns on certain select products, depending on manufacturer and market conditions. These items are noted in our system, so when placing an order by phone you will be informed if any items you purchase fall into this category. This information will also appear as a comment on your invoice

Truck Shipments
Please note that the Consignee is fully responsible for the number of pieces signed for at the time of delivery. Skids must be broken down and cartons counted immediately before signing the driver’s Delivery Receipt. Databazaar will deny a short ship claim unless the Delivery Receipt is noted “short” or “damaged” and the number pieces received is specified on the Delivery Receipt. Customer Service should be promptly contacted upon discovery of the shipping problem.

Returns to Manufacturer ONLY
The following manufacturers must be contacted directly for credit/replacement of defective merchandise. In accordance with Manufacturer Policy, Databazaar will not accept items made by these vendors for return and will not issue credit. However, we will do our utmost to assist you in getting proper resolution from these manufacturers.

Vendor	Products	Phone#
American Power	All	800-800-4272
Canon	Printers	800-423-2366
Canon	Fax/Copiers	800-828-4040
Epson	Printers	800-922-8911
Fellowes	Shredders	800-955-0959
Iiyama	All	800-394-4335
Panasonic	Fax machines	800-HELP-FAX
Ricoh	All	800-882-4858
Sharp	Toners	800-237-4277
Tally	All	425-251-5601
Toshiba	Projectors	877-523-8324
Wilson Jones	Shredders	800-222-6462 ext. 36977
Xerox	All	800-835-6100
3M	Projectors	800-328-1371 option #1

Damaged Goods
Interior Damage Only
If the exterior package/carton is intact and only the interior product is damaged, contact our Customer Service Departments for an RA number (phone number listed under Merchandise Returns,( above).

Exterior Carton Damage by Carrier
If the exterior package/carton is damaged, causing damage to the contents, you MUST keep the original package/carton and then call Customer Service for a claim to be filed. If the original damaged package/carton is not available, there will be NO chance for a credit to be issued to you. See specific Carrier Policies below